Weekly Support Sessions
Residents receive regular support sessions to discuss their circumstances, progress, concerns and goals.
Support services
Support built around the individual
Every resident's circumstances are different, so support is agreed individually. The services below describe the practical help our team provides, and how we help residents access specialist support from other organisations when it is needed.
Welfare Checks
We maintain regular contact with residents and carry out welfare checks.
Mental Health Support
We can provide practical support and help residents access appropriate specialist mental-health services where required.
Budgeting & Money Management
We can help residents understand budgeting, household expenses and managing money more effectively.
Employment & Training
Where appropriate, we can support residents who want to explore employment, education, volunteering or training opportunities.
Benefits & Practical Support
We can provide practical assistance around accessing appropriate services and understanding relevant benefit or support processes.
Alcohol & Substance Support Referrals
Where specialist support is required, we can help residents access or be referred to appropriate external organisations and services.
Independent Living Skills
Our goal is to help residents build the skills and confidence required to move towards greater independence.
Signposting & Referrals
Where a resident needs specialist assistance beyond the services we provide directly, we can help connect them with appropriate organisations.
An important note about specialist services
Victoria Housing is a supported-accommodation provider. We do not provide specialist medical, clinical or therapeutic treatment. Where a resident needs that kind of support, our role is to help them access, or be referred to, the appropriate external services and to support them practically alongside it.
Progression
Working towards independent living
Residents who settle well and engage with their support may be considered for studio or more independent accommodation after an appropriate period. This is always subject to assessment, individual suitability and property availability — it is not guaranteed.
Victoria Housing does not charge residents a separate service charge for the support we provide.
Speak to the Victoria Housing team
Whether you need accommodation, want to refer somebody, or have a property you would like us to consider, our team is here to help.
0121 740 0001Office hours: Monday–Friday, 10:00am–6:00pm