Complaints
Complaints
If something has gone wrong, we would rather hear about it. Complaints help us put things right and improve how we work.
The full approved wording for this policy is being finalised. The summary below explains our position in plain terms; the final policy document will replace this page once approved.
How to complain
You can make a complaint by telephone, email or in writing using the contact details below. Please tell us what happened, when it happened and what you would like us to do.
What happens next
We will acknowledge your complaint, look into what happened and respond to you with the outcome. If you are not satisfied with our response, you can ask for it to be reviewed.
Support with your complaint
You are welcome to ask a support worker, advocate, family member or friend to help you make a complaint or to speak on your behalf.
Contact us about this
Call 0121 740 0001, email hello@victoria-housing.co.uk or write to us at 343–345 Rookery Road, Handsworth, Birmingham, B21 9PP. Office hours are Monday–Friday, 10:00am–6:00pm.