Privacy & policies
Privacy Policy
This summary explains how we handle personal information. Our full privacy notice will be published here once approved.
The full approved wording for this policy is being finalised. The summary below explains our position in plain terms; the final policy document will replace this page once approved.
Information we collect
We collect the information you provide through our application, referral, landlord and enquiry forms, together with information needed to assess and provide accommodation and support.
How we use it
Information is used to assess referrals, provide accommodation and support, manage properties, meet safeguarding responsibilities and respond to enquiries. Form submissions are stored securely and are not published or made publicly accessible.
Sharing information
We may share information with relevant professionals or statutory agencies where it is necessary to provide support, or where we are required to do so, for example in relation to safeguarding.
Your rights
You can ask us what information we hold about you, ask for it to be corrected, or ask us to delete it where we are able to. Contact us using the details below.
Contact us about this
Call 0121 740 0001, email hello@victoria-housing.co.uk or write to us at 343–345 Rookery Road, Handsworth, Birmingham, B21 9PP. Office hours are Monday–Friday, 10:00am–6:00pm.